Contract Manager

This isn’t just a job…. This is a career! Are you able to build strong relationships with colleagues and customer alike, and drive your operational team to success? Are you a Warehouse Contract Manager looking to take the next step? Here at GXO Logistics, we’re looking for a Contract Manager to join the team at our multi-customer site in Wynyard. We are seeking a highly skilled and detail-oriented Customer-Facing, Operations Contract Manager to join our team. In this role, you will manage the end-to-end contract lifecycle with customers, ensuring that all contractual obligations are met, as well as a strong focus on the day-to-day operations of the contracts This is a permanent, full-time role where you’ll be predominately working Monday – Friday… however some flexibility would be great, this is logistics after all! Pay, benefits and more: We’re looking to offer a salary of £45,000 per annum. In addition, we offer 25 days annual leave (plus bank holidays), as well as the option to buy additional days. You’ll also have access to a variety of high street discounts, a workplace pension, and many other perks. What you’ll do on a typical day:

• To ensure agreed targets are achieved in line with business and customer requirements.
• To continually control cost to ensure the multi- user cost centre operationally meets or exceeds budget targets.
• To monitor the multi-user operational activities ensuring that contractual obligations for customers are achieved, generating solutions for improvement where necessary.
• To formulate and maintain a multi-user structure to meet business needs and ensure the best possible people are recruited, selected and performance managed in line with legal and fair processes.
• To manage customer perception through meeting service levels, ensuring service failures are communicated effectively and that recurring issues are resolved.

What you need to succeed at GXO:

• Experience managing a team within a fast paced logistics environment
• Commercially focused, with customer facing logistics experience
• Understands and has experience of change management practices
• Experience of managing conflicting priorities in a fast-moving environment and planning and organising skills

We engineer faster, smarter, leaner supply chains GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.