Global Director of Technical Sales & Customer Success

Global Director of Technical Sales & Customer Success About the Opportunity A fast-growing global leader in the cybersecurity industry is seeking a Global Director of Technical Sales & Customer Success to lead its technical sales and customer success functions. This is a pivotal role overseeing Solution Engineers, Technical Support Engineers, and Customer Success Managers to deliver exceptional pre- and post-sales customer experiences. You’ll work closely with sales, product, and R&D teams to shape technical sales strategies, develop customer-specific demonstrations, and ensure your team drives deal success and future customer growth. What’s in It for You?

• Competitive salary and benefits
• Monthly commissions and performance-driven incentives
• Career growth and professional development opportunities
• Recognition programs, team celebrations, and awards
• Flexible remote work options
• Be part of an innovative team at the forefront of cybersecurity technology

• Lead, mentor, and manage a global team of technical sales and customer success professionals.
• Foster a collaborative and high-performing culture that ensures exceptional customer engagement throughout the sales lifecycle.

• Develop and execute scalable technical sales strategies aligned with company goals.
• Collaborate with cross-functional teams to ensure consistent customer engagement and seamless technical support.

• Oversee tailored product demos, proof-of-concepts (POCs), and technical presentations addressing customer pain points.
• Maintain internal systems, including testing/demo environments and customer support platforms.

• Partner with sales teams to identify customer requirements, define solutions, and support RFPs, RFIs, and technical proposals.
• Serve as a trusted technical advisor to prospects and key accounts, demonstrating the value of the company’s solutions.

• Maintain deep product knowledge and stay informed on SaaS and cybersecurity trends to strengthen your team’s effectiveness.
• Relay customer feedback to inform the product roadmap and enhance the overall customer experience.

• Continuously refine technical sales tools, processes, and resources for greater efficiency and effectiveness.
• Provide regular performance insights and reports to senior leadership, identifying opportunities for improvement.

• 7+ years of experience in a technical sales role, including 3–5 years leading global teams in the cybersecurity space.
• Strong background in selling cybersecurity solutions.
• Experience with CRM systems (e.g., Salesforce) and technical sales tools.
• Exceptional leadership, communication, and presentation skills, with the ability to simplify complex technical concepts for non-technical audiences.
• Strong problem-solving and consultative selling skills, with a customer-first mindset.
• Fluent English; German skills are a plus.
• Collaborative and adaptable, with experience working across sales, product, marketing, and customer success functions.