MS Dynamics 365 Support Consultant
Job details
JOB TITLE: Microsoft Dynamics 365 Support Consultant RESPONSIBLE TO: Customer Service Director DIVISION: Customer Services SALARY: £30k LOCATION & HOURS OF WORK At Elite Dynamics we champion our clients to utilise the power of tech to improve productivity and performance, and it’s the same for our people. We offer a remote working policy for all employees, albeit some UK travel will be required for training, events and periodically scheduled company meetings. This role is a full-time home-based role, with typical working hours expected between 9am and 5.30pm, although we do like to finish a little earlier on Fridays. As expected with any busy role, you’ll need to fulfil obligations of projects which might occasionally mean longer hours on evenings and weekends. WHO WE ARE AND WHAT WE DO ✒️
- We’re Elite Dynamics – a global reseller of Microsoft Dynamics 365, specialising in delivering vertical solutions based on Microsoft Dynamics technology, into the holiday park, leisure home and marina industry.
- We’ve got big ambitions to take our solutions across the globe, helping our clients be more productive and drive performance.
- We want to work with operators, manufacturers and dealers in the park and marina industry who share the same passion and enthusiasm for world-class software solutions.
- Microsoft solutions partner
- Multi-award winner
- 60+ customers across the UK & Canada
- Responding to customer support queries, logged via telephone, email and through our on-line customer support system
- Proactively Investigating Support calls and managing them through to completion
- Liaise with other Elite Dynamics Professional Services team and 3rd party software providers.
- Communicating with customers and 3rd Party suppliers
- Managing your Support calls
- Managing SLA’s (Service Level Agreements) and making sure there are no breaches
- Providing KPI reports to the Customer Service Manager.
- 2+ years of Microsoft Dynamics 365 product experience, ideally with CRM in a support, administrative or consultative capacity
- Experience supporting & training users on Dynamics 365 Platforms
- Excellent Communication and Customer facing skills
- Understanding of the Microsoft Office 365 stack
- Experience in a support and consultative role
- Strong knowledge of Microsoft Workflows & Power Automate
- Understanding of Microsoft Power Platform
- Understanding of Microsoft Power BI
- Knowledge of the Holiday Park industry
- Experience of working within the caravan and holiday homes sector.
- Demonstrable evidence of using Microsoft Power Platform
- Demonstrable evidence of using Microsoft PowerBi
- Experience of Microsoft Business Central,
- Microsoft Certification PL200 or above
- A professional attitude.
- Excellent written and oral communication skills.
- An ability to be self-motivated and driven to achieve professional goals.
- The ability to work on your own initiative without supervision whilst contributing and participating to the team.
- Ability to manage workload and time according to SLA’s
- Good attention to detail and investigation skills
- Resourceful, energetic, and enthusiastic, prepared to go the “extra mile”.
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