Production Troubleshooting Agent
Full time
at Sportradar
in
Online
Posted on January 5, 2025
Job details
As a Troubleshooting Agent you will be part of the Production Operations team and will work to make sure all systems are operational. This includes proactive checks as well as live troubleshooting. Tasks:
- Follow processes procedures and workflows and keep up to date with new updated procedures
- Work in different platforms that connect the product
- Set up new installed systems
- Keep up to date with all internal new product features and past week issues
- Capture knowledge from new issue resolution and share in the Knowledge Base
- Do pregame checks and run test productions
- Work in different platforms that connect the product
- Troubleshoot live or nonlive match issues
- Communicate with other teams actively when an issue occurs
- Escalation to other teams where necessary
- Follow up with other teams regarding the issues
- Excellent spoken and written English
- Familiarity with Ubuntu OS & working with SSH is a huge plus
- Autonomous; positive and analytical mindset; selfstarter; a customeroriented person
- Ability to clearly analyze and document data
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