Client Relationship Manager
Job details
Increased client retention by 25% within a year through targeted relationship-building initiatives and personalized service strategies. Implemented a customer feedback system that led to a 40% improvement in client satisfaction scores. Developed a healthy relation with the clients, decreasing client ramp-up time by 30% and improving initial client satisfaction ratings by 15%. Analyzed client needs and delivered tailored solutions, resulting in a 20% increase in upsell opportunities and additional revenue. Coordinated cross-functional teams to resolve client issues promptly, reducing average resolution time by 35% Successfully managed over 100 client accounts with a 95% retention rate through personalized service plans.
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