SharePoint Online and OneDrive for Business Technical Support Specialist

What youll do:

• Actively engage with customers to understand their business objectives and how Microsoft 365 can support their goals.
• Educate customers on Microsoft 365 products and services guiding them on best practices for improving productivity and collaboration.
• Assist customers in evaluating the potential benefits of a Microsoft 365 subscription providing personalized recommendations and tailored demos.
• Advise on different subscription plans and features helping customers choose the best option for their needs and budget.
• Guide customers through new subscriptions or enhancing existing ones including stepbystep instructions and troubleshooting.
• Stay updated on the latest Microsoft 365 updates and enhancements and communicate
• these effectively to customers.
• Document technical issues and solutions in a knowledge base.
• Collaborate with other technical support engineers to resolve complex technical issues.
• Ensure a high level of customer success with a focus on moving customers from grace period to perpetual usage and increasing license utilization.

• Technical advisory or implementation experience in a Microsoft 365 environment.
• Strong consultative and chat communication skills emphasizing clarity empathy and professionalism.
• Preferred certifications: MVP MCT MCSA MCSE (not mandatory).
• RAVE experience (a plus but not required).

• Computer that is not joined to another companys domain neither managed by any remote management inventory systems or tools
• Windows 10 Pro (latest updates installed)
• Minimum of 8 GB RAM (16 is recommended)
• Core i3 processor (i5 is recommended)
• Minimum of 256GB Hard disk (256 SSD is recommended)
• LAN (local access network) required
  • For security requirements freelancers will not connect to the provided systems and tools using WiFi.
• A minimum of 25 Mbps download speed & 10 Mbps upload speed
• No 3rdparty antivirus software installed
• Media devices that are Teams compliant
• Microphone/headset with background noise canceling (not a phone headset)
• Webcam preferably compatible with Windows Hello Technology

• Background check and authorization
• Identity check and location check
• Live hardware check confirming the technical specifications required for the role
• Payroll vendor documentation

• All your information will be kept confidential according to EEO guidelines.
• The hired candidates will be paid on a fixed pay for tickets assigned/solved. Please submit a proposal with your desired budget what your experience is with Microsoft 365 and its applications along with any other information youd like us to review in your proposal.

• We value diligence and teamwork
• Collaborate with subject matter experts and the team to ensure timely and effective case resolution
• Be a part of innovation and customer satisfaction to various large organizations