IT PreSales - Client Relationship Manager

Position: Pre Sales- Client Relationship Manager Location : Gurgaon (Work from office) Experience: 4-6 years We are looking for a young, dynamic, self-starter pre sales client relationship manager for engagement, develop strong relationships with our customers. Client Relationship Management:

• Develop and nurture strong relationships with key partners and clients to ensure seamless collaboration and mutual growth in IT Software and Services.
• Identify new partnership opportunities that align with the company’s goals and objectives.
• Collaborate with cross-functional teams to execute partnership relationship strategies effectively.
• Serve as the primary point of contact for our valuable clients, understanding their needs, and ensuring the required support/assistance.
• Resolve client concerns and issues promptly to maintain a positive client experience. Travel across geographics to maintain client relationship.
• Proactively identify opportunities to upsell or cross-sell our IT products and services to existing clients.
• Conduct check-ins and reviews with clients to assess satisfaction and identify areas for improvement.
• Build and nurture strong relationships with customers, prospects, and internal stakeholders.
• Engage in regular stakeholder meetings with clients to ensure alignment on project deliverables and to gather insights for future engagements.

• Analyse data related to partner and client interactions to identify trends and opportunities for improvement.
• Prepare and present regular reports to management on partnership and client performance.
• Utilize data insights to make informed decisions and optimize relationship management strategies.

• Be a proactive self-starter. Candidate must stay updated on industry trends, competitive landscape, and emerging opportunities.
• Conduct market research to identify potential partners and clients.

• Proven experience in partnership and client relationship management is a must.
• Strong negotiation and communication skills.
• Excellent written verbal communication skills in English.
• Excellent analytical and problem-solving abilities.
• Proficiency in data analysis and reporting tools.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational and time-management skills.
• Should have an excellent understanding of the marketplace seller onboarding process for IT Software and Services.
• Ability to commute on a regular basis.

• Excellent communication skills/Time Management Skills
• Negotiation Skills
• Experience with IT software and services
• BTech/MCA/BCA in IT or relevant
• Candidate will be working from office