Customer Service Officer

Job Description: Customer Service Officer [Concierge]

We are seeking a motivated and customer-oriented individual to join our team as a Customer Service Officer [Retail].

As a Customer Service Officer, you will be responsible for providing exceptional service to our residents and ensuring their needs are met in a timely and professional manner.

Responsibilities:- Serve as the primary point of contact for residents, addressing their inquiries, concerns, and requests promptly and efficiently

• Provide accurate information regarding sales, discounts, and ongoing promotions
• Stay updated on store policies, and industry trends to provide relevant information
• Maintain a positive and friendly attitude while assisting shoppers with their needs
• Provide administrative support, including data entry, filing, and maintaining records
• Collaborate with team members to ensure smooth operations and deliver excellent customer service
• Demonstrate effective time management and multitasking skills to handle various responsibilities simultaneously
• Utilize Microsoft Office applications to create and maintain reports, spreadsheets, and other relevant documents
• Display strong interpersonal skills to build rapport and establish positive relationships with residents and colleagues
• Exhibit excellent communication skills, both verbal and written, to convey information clearly and effectively

• 0-1 years of working experience in a customer service role is preferred
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint
• Strong interpersonal skills to interact effectively with residents and team members
• Excellent customer service skills with a focus on providing exceptional experiences
• Ability to manage time effectively and handle multiple tasks simultaneously
• Basic administrative skills, including data entry and record-keeping
• Excellent communication skills, both verbal and written
• Must have a secondary education or high school diploma
• Ability to work flexible hours, including evenings, weekends, and holidays, as required.

The work mode is on-site, requiring you to be physically present at the condominium premises.

The salary range for this role is between $2000 and $2200, commensurate with qualifications and experience.

If you are a dedicated individual with a passion for customer service and a desire to contribute to a positive living environment for residents, we encourage you to apply for this position. Join our team and make a difference in the lives of our customers!