Business Analyst with NDC

Role: Business Analyst with NDC Primary Skills: Business Analyst, Airline Domain and NDC Experience: - 10+ Year Location: - Remote Job Description: Key Responsibilities:

• Collaborate with stakeholders, including business leaders, IT teams, and external vendors, to gather and define business requirements for NDC implementations.
• Analyze existing distribution systems and processes, identifying opportunities for improvement using NDC.
• Document functional and technical requirements, user stories, and use cases related to NDC projects.
• Work closely with developers, testers, and project managers to ensure that the requirements are clearly understood and implemented.
• Lead workshops and meetings with stakeholders to ensure alignment on NDC objectives and deliverables.
• Provide guidance and support to development and testing teams in understanding NDC standards and how they apply to business needs.
• Monitor the implementation process, ensuring that business requirements are met and that NDC solutions are delivered on time.
• Perform gap analysis between current state systems and desired future state based on NDC requirements.
• Stay up to date with the latest developments in NDC standards and airline distribution technologies.
• Assist in UAT (User Acceptance Testing) and post-implementation reviews to ensure successful project delivery.

Required Skills & Experience:

• Bachelor’s degree in business administration, Information Technology, or a related field.
• Proven experience as a Business Analyst in the airline/travel industry, with specific exposure to NDC standards.
• Strong understanding of NDC schemas, airline retailing, and distribution processes.
• Proficiency in gathering and documenting business requirements, workflows, and process improvements.
• Experience in working with cross-functional teams including IT, business, and external stakeholders.
• Excellent analytical and problem-solving skills, with the ability to work independently and in a team environment.
• Strong communication skills with the ability to present findings and recommendations to technical and non-technical stakeholders.
• Experience with Agile methodologies and working in an Agile development environment.

About IGT Solutions: IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries. We have a global delivery footprint, spread across 30 delivery centers in China, Colombia, Egypt, India, Indonesia, Malaysia, Philippines, Romania, South Africa, Spain, UAE, the US, and Vietnam, with 25000+ CX and Technology experts from 35+ nationalities. IGT's Digital team collaborates closely with our customer’s business & technology teams to take solutions faster to market while sustaining quality while focusing on business value and improving overall end-Customer Experience. Our offerings include industry solutions as well as Digital services. We work with leading global enterprise customers to improve synergies between business & technology by enabling rapid business value realization leveraging Digital Technologies. These include lifecycle transformation & rapid development / technology solution delivery services delivered leveraging traditional as well as Digital Technologies, deep functional understanding and software engineering expertise. IGT is ISO 27001:2013, CMMI SVC Level 5 and ISAE-3402 compliant for IT, and COPC® Certified v6.0, ISO 27001:2013 and PCI DSS 3.2 certified for BPO processes. The organization follows Six Sigma rigor for process improvements. It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.