Hotel Manager

About Us Since 1835, The Mercantile Hotel has stood as a landmark of comfort and elegance in the heart of Dublin. We are excited to announce the opening of our brand-new hotel in the heart of Dublin 2. Nestled in one of the city’s most vibrant areas, our hotel combines luxury, comfort, and exceptional service to offer a unique experience for both business and leisure travellers. As we prepare to open our doors, we are seeking a dynamic and experienced Hotel Manager who is looking for the opportunity to put their stamp and lead a team to ensure the highest standards of hospitality are delivered. Position Overview We are looking to appoint a Hotel Manager in January 2025. As the Hotel Manager, you will play a key role in the set up and launch of our new hotel, overseeing all aspects of the pre-opening process. You will be responsible for setting up operations, recruiting and training staff, establishing service standards, and coordinating with suppliers to ensure a smooth opening. Once the hotel opens, you will be responsible for the overall operations of the hotel, driving guest satisfaction, and leading a dedicated team to meet and exceed expectations. This is a fantastic opportunity for someone with a passion for hospitality and a proven track record in hotel management to make their mark on an exciting new property. Key Responsibilities Pre-Opening Duties:

• Lead the pre-opening process, coordinating with contractors, suppliers, and stakeholders to ensure all timelines are met.
• Implement required software and management solutions for effective management of the hotel.
• Oversee the setup of all operational departments, including front desk, housekeeping, food and beverage, and maintenance.
• Collaborate with the HR department to recruit, train, and develop a high-performing team to deliver exceptional service from day one.
• Establish operational procedures, service standards, and health and safety protocols.
• Collaborate with the marketing team to plan and execute the hotel's launch strategy.

• Oversee all aspects of hotel operations, including front desk, housekeeping, food and beverage, and guest services.
• Implement booking and management tools, and interpret business analytics into a meaningful strategy to improve performance.
• Develop and implement strategic plans to drive occupancy, revenue, and overall guest satisfaction.
• Lead, train, and motivate the hotel team to ensure exceptional service and guest experience.
• Manage budgets, financial reports, and ensure profitability while maintaining quality standards.
• Ensure compliance with health and safety regulations and hotel policies.
• Foster a positive work environment that encourages teamwork and personal development.
• Collaborate with marketing and sales teams to promote the hotel and attract new guests.
• Build strong relationships with guests and ensure their needs are met promptly and professionally.

• Proven experience as a Hotel Manager or in a senior hospitality management role.
• Strong leadership, communication, and organizational skills.
• Demonstrated ability to manage budgets, control costs, and drive profitability.
• A passion for delivering high-quality customer service.
• Knowledge of hotel management software and industry best practices.
• Ability to work under pressure and handle challenging situations.
• Flexibility to work varied hours, including weekends and holidays.
• Experience in opening a new hotel is a plus.

• Competitive salary and performance-based bonuses.
• Opportunity to shape the future of a new hotel.
• Supportive and dynamic work environment.
• Career development opportunities in a growing company.
• Employee discounts and benefits.