Front Desk Agent

Company Description At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture. COME AS YOU ARE & JOIN THE 25h TRIBE. Job Description How does your working day look like …

1. You’ll provide a friendly and delightful "How's it going - to - See you later" for each guest during every interaction.
2. You'll demonstrate high product knowledge about the hotel, its facilities, along with surrounding areas to assist with guest inquiries.
3. You’ll support your colleagues with a winning smile whenever, once again, all the guests turn up to check in at the same time. On top of this, you’ll also keep your head above water when there are sudden changes of plan.
4. You'll handle customer complaints and feedback according to "Oops! it's messed up".
5. You’ll communicate directly with Sales, Accounting, Housekeeping and Reservations and provide them with all relevant/needed information.
6. You’ll be aware of room status and also the competitors’ status.
7. You’ll optimise the occupancy rate and average room rate.

1. You’ve gained management experience in a similar role, and can speak English fluently.
2. You can inspire your fellow staff just as you can inspire your guests. On top of this, you know your way around town and always have tips for partying up your sleeve.
3. You’re a doer – and even if you do it wrong sometimes, you openly admit it.
4. You’re not just bringing your abilities, but also your character.

1. Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
2. Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world.
3. Benefit from great offers from our numerous cooperation partners.
4. Be part of our hilarious staff parties and much more...