Job details
The role requires 3 to 5 years’ experience in IT operation support activities. The role must have experience in end users support for their day-to-day IT related issues. Also responsible for monitoring, troubleshooting and resolving system and network related L1 and L2 issues, ensuring system uptime and performance and escalating L3 to higher-level promptly.
Key Responsibilities
- Continuously monitor system and network components performance, identify any issues and take corrective action.
- Troubleshoot system and network issues and provide solutions.
- Provide technical support to end-users, including troubleshooting their network-related issues.
- Escalate unresolved or complex network issues to L3 support teams with proper escalation procedure.
- Maintain proper documentation for network and system configuration.
- Coordinate with network equipment vendors for hardware and software updates, repairs, and replacements.
Desired Candidate Profile
- Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience).
- Minimum 3 Years Experience in a similar role.
- Hands-on experience in servers, firewall and switch configuration is preferred.
- Basic understanding of networking concepts, including TCP/IP, routing, and switching protocols.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Familiarity with firewall technologies and security best practices is an added advantage.
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