Home Qatar TS Manager - Voice

Home Qatar TS Manager - Voice

TS Manager - Voice

Full time at Qatar Airways in Qatar
Posted on January 5, 2025

Job details

About your Job We are seeking a highly skilled and experienced Voice Technology Manager to lead our voice communication systems. In this role, you will be responsible for planning, implementing, maintaining, and managing Voice Technology for production and development environments, including Infrastructure Design, Capacity Planning, Availability Planning, IT Service Continuity, and Supplier Management. Responsible for developing innovative and cost-effective IT solutions using open-source technologies like Asterisk but not limited to voice and communication infrastructure. Ensure that solution cost is optimized through the use of open-source software and in-house development. Manage, enhance, and provide support for voice infrastructure of Qatar Airways. Key responsibilities include

  • Develop medium to long term IT strategy for new technologies at QRIT in the area of open-source solutions.
  • Oversee the design, implementation, and maintenance of voice communication systems, including IP telephony, Asterisk, Avaya, PABX, and ACD.
  • Deliver standard, customized solution demonstrations and presentations outlining the functional capabilities, competitive advantages and business benefits of open-source technologies.
  • Research on emerging industry trends and technologies and recommend proposals for their application at QR to achieve tangible benefits.
  • Manage the technical expertise within the team for design, support, and system administration activities.
  • Manage business communication and understand business processes relevant to the role.
  • Set clear and consistent performance objectives for new initiatives.
  • Provide technical consultancy and guidance to team members and maintain relationships with external suppliers.
  • Ensure necessary steps to update design and develop new innovations are taken.
  • Accountable for ITIL service management aspects to minimize negative impact on the Business.
  • Manage the lifecycle of the voice infrastructure systems and ensure compliance with industry standards.
  • Monitor system performance and conduct regular audits to identify areas for improvement.
  • Manage day to day operations of voice communication infrastructure.
  • Manage and plan testing of high availability and business continuity drills.
  • Stay updated with the latest advancements in Voice technologies.
  • Identify, test and implement new technologies to reduce manual intervention of operational activities.
About You You must have a Bachelor's Degree or Diploma in Computer Sciences or an equivalent certification, as well as a minimum of 7+ years of IT experience, including at least the last seven years in design, development, and implementation of voice and telecom solutions projects. We are looking for a mature and self-motivated individual with excellent communication and problem-solving abilities who is willing to work in a fast-paced, dynamic atmosphere of 24x7 IT support. Qualifications / Skills
  • In-depth hands-on experience in development and management of enterprise telephony solutions.
  • Knowledge and experience in design, development and implementation of multi-level IVR solutions.
  • In-depth knowledge of modular architecture of Asterisk software.
  • Understanding and hands-on experience on SIP, TDM (E1/T1), MPLS networks.
  • Hands-on experience on SBC (Cisco, Dialogic, Sangoma, AudioCodes, Vega etc.).
  • Strong knowledge and hands-on experience in scripting languages.
  • Strong knowledge in databases like MySQL and SQL.
  • Strong knowledge on Linux systems and network diagnosis tools.
  • Strong analytical and creative problem-solving skills.
  • Strong troubleshooting skills.
  • Knowledge of call center technologies and operations.
  • Familiarity with network security practices related to voice communication systems.
  • Knowledge in automation of services and applications.
  • ITILv3 certification preferred.
About Qatar Airways Group Our story started with four aircraft... #J-18808-Ljbffr

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