Senior Sales Operations Agent (Reservations & Ticketing)- Bangkok, Thailand

Full time at a Laimoon Verified Company in Qatar

Posted on January 5, 2025

Job details

An exciting opportunity to join the Qatar Airways Outstation team in Bangkok, Thailand as Senior Sales Operations Agent. In this role, you are expected to actively engage with the sales team to help achieve assigned revenue targets by providing technical support.Provide five-star service to Qatar Airways internal and external customers. Act as Qatar Airways product and process expert by supporting the team with daily complex sales operations tasks, including but not limited to Reservations and Ticketing, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration, and ensuring that activities are completed in a timely and efficient manner.In this role, you will also be accountable for:Adhere to Standard Operating Procedures (SoPs) for sales operations functions established to ensure alignment to QR's global sales/sales operations principles.Act as product knowledge expert for trade support tasks, supporting in more complex tasks reservations, ticketing, FFP, oneworld, Beyond Business and Corporate queries.Assist Sales Operations Agents with their queries and escalations to ensure efficiency and quality services.Maintain and generate reports as required by reporting Line Manager.Be the primary person in following up with customers and trade partners on enquiries and requests.Guide junior Sales Operations Agents, particularly new joiners, in QR processes and policies, to ensure smooth operations within the department.Perform other department duties related to his/her position as directed by the Head of the Department.Handle all sales operations activities including (but not limited to) Reservations and Ticketing, Refunds, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration.Take primary responsibility within the department in the processing of refunds, issuance/reissuance of tickets, ensuring smooth handling of all cases within purview.Make new reservations and changes to existing reservations, quoting the correct fares and rules of carriage.Support Travel Agencies with reservations-related activities.Produce reports for relevant markets and share monthly performance reports.Be part of an extraordinary storyYour skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.Together, everything is possible.QualificationsYou should have at least a Bachelor's Degree or Equivalent with a Minimum of 1 year of job-related experience.It is highly beneficial if you have experience in any of these fields: reservations/ticketing, sales support, group sales, tariffs, distribution, business analysis.It is essential to have the below skills as well:Fluent in English, secondary language desirable.PC literate with very good knowledge of MS Office (Word/PowerPoint/Excel).Excellent relationship building and communication skills.Good knowledge of airline processes (e.g. Pricing/Distribution technology), systems (e.g. Amadeus, GDSes), and travel industry in general.Problem-solving skills, efficiency-oriented mindset.You must have the legal rights to live and work in Thailand to be considered for this role.

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Senior Sales Operations Agent (Reservations & Ticketing)- Bangkok, Thailand

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Home Qatar Senior Sales Operations Agent (Reservations & Ticketing)- Bangkok, Thailand

Senior Sales Operations Agent (Reservations & Ticketing)- Bangkok, Thailand

Job details

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Hiring company

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