IT Support Engineer

Position: IT Helpdesk Support Engineer Salary: £30,000 - £35,000 Location: Dartford (Hybrid) Overview • The IT Helpdesk Support Engineer is crucial to maintaining the functionality and security of our IT systems. This role provides technical support to users, manages hardware and software troubleshooting, and ensures secure, effective IT operations. A strong background in Active Directory, Microsoft 365, and Azure Active Directory is essential. Purpose of role • Deliver 1st and 2nd line IT support to global colleagues, collaborating with IT teams across locations to support our worldwide user base. • Assist the IT Manager in executing the IT strategy Main responsibilities • Act as the main point of contact for user hardware and software support. • Collaborate with the IT support team to deliver comprehensive support services. • Monitor the helpdesk ticketing system, prioritize issues, and respond promptly. • Work with colleagues to troubleshoot and resolve escalated technical problems. • Document solutions and maintain a knowledge base for reference. • Configure and install new computers and laptops, recording details in the IT register. • Test and assess new products or upgrades. • Repackage approved software for automated user deployment. • Contribute to the development, integration, and maintenance of the Company’s IT infrastructure. • Log new equipment, moves, and updates in the IT register. • Install structured cabling as needed at business units or site offices. • Visit company sites for hands-on assistance, upgrades, or repairs. Experience and qualifications required • Experience with 1st and 2nd line support, including remote troubleshooting and user guidance. • Strong networking skills, especially in the TCP/IP protocol. • Experience in PC hardware installation and configuration. • Familiarity with software repackaging and deployment. • Proficiency with Windows operating systems. • Advanced knowledge of Microsoft applications (Dynamics, Azure, Active Directory, and Office 365 suite). • Experience with Active Directory and Azure Active Directory for user account management, group policy, and security configurations. • Prior ERP systems experience is advantageous. • Knowledge of Ethernet patching and cable management. • Experience managing company phone systems (including VOIP) Personal characteristics required • Flexible and willing to travel to company locations as needed. • Excellent interpersonal, verbal, and written communication skills. • Strong time management skills, able to handle multiple priorities. • Team player with the ability to work independently when required. • Fluency in English is essential, as communication may be with both English and non-English speaking users.