Senior 2nd Line Helpdesk Engineer

Senior 2nd Line Engineer Company: TwentyFour IT Services Ltd Location: Doncaster, UK Hours: 5 days per week (4 days onsite at Doncaster office, Fridays working from home) with On Call Rota Salary: Market-leading, dependent on experience About Us: TwentyFour IT Services Ltd is a dynamic and forward-thinking managed service provider specialising in delivering exceptional IT solutions. Based in Doncaster, we pride ourselves on our commitment to innovation, customer satisfaction, and the personal and professional growth of our team. The Role: We are seeking a highly skilled Senior 2nd Line Engineer to join our team. This position is pivotal in ensuring smooth IT operations for our clients by delivering technical expertise, resolving complex issues, and providing mentorship to junior staff. The ideal candidate will have a proactive approach, exceptional problem-solving skills, and the ability to thrive in a fast-paced environment. Key Responsibilities:

• Diagnose and resolve advanced technical issues relating to hardware, software, and networks.
• Act as an escalation point for the 1st and 2nd Line Engineers, ensuring timely resolution of incidents.
• Perform system monitoring, maintenance, and upgrades to ensure optimal performance and security.
• Provide excellent customer service to clients, both remotely and on-site.
• Collaborate with other team members and departments to implement solutions.
• Maintain accurate documentation of systems, processes, and client interactions.
• Mentor junior engineers to support their professional development.
• Travel to client sites as required (must hold a valid UK driving licence and have access to own vehicle).

Key Skills & Experience:

• Minimum of 3 years’ experience in an IT support role, preferably in a managed service provider environment.
• Strong knowledge of Windows Server, Active Directory, Office 365, and Azure.
• Proficiency in diagnosing and troubleshooting networking issues (routers, switches, firewalls, VPNs).
• Experience with virtualisation technologies (VMware, Hyper-V).
• Familiarity with backup solutions and disaster recovery planning.
• Excellent verbal and written communication skills.
• Strong organisational skills and ability to prioritise workloads.
• Industry certifications such as CompTIA, Microsoft, or Cisco (desirable but not essential).

Why Join Us? At TwentyFour IT Services Ltd, we value our employees and recognise their contributions. As a Senior 2nd Line Engineer, you will enjoy:

• Market-leading salary – recognising your expertise and experience.
• Health and dental care – provided after two years of service.
• Your birthday off – celebrate your special day with family and friends.
• Two duvet days per year – because we all need a little extra rest sometimes.
• A supportive and collaborative working environment in a company that values its people.

Additional Requirements:

• Valid UK driving licence and access to your own vehicle (required for travel to client sites).
• Eligible to work in the UK.
• Must be based in the UK within commutable distance to our Doncaster Offices

How to Apply: If you’re a talented 2nd Line Engineer ready to take the next step in your career, we’d love to hear from you! Please send your CV and a cover letter detailing your experience and why you’d be a great fit for this role to employment@twenty-four.it or apply directly through LinkedIn Join TwentyFour IT Services Ltd and be part of a team that drives innovation while ensuring the best outcomes for clients and employees alike.