Hotel Front Desk Officer (Yola)
Full time
at Venmac Resources Limited
in
Nigeria
Posted on January 4, 2025
Job details
Job title : Hotel Front Desk Officer (Yola)
Job Location : Adamawa Deadline : January 19, 2025 Quick Recommended Links Main function: To receive and attend to guest Reports Directly to : Front Office manager/commercial manager/Operations Manager JOB DESCRIPTION- Make and confirm reservations for guests
- Ensure proper room allocation
- Register and check guests in
- Close guest accounts and check guests out
- Confirm relevant guest information
- Verify guest's payment method
- Issue room keys
- Maintain clear and accurate records of guest room bookings
- Compute all guest billings, accurately post charges to guest rooms and house accounts
- Receive and transmit messages for guests
- Listen and respond to guest queries and requests both in-person and by phone
- Review accounts and charges with guests during the check-out process
- Process accurate payment of guest accounts
- Inform housekeeping when rooms have been vacated and are ready for cleaning
- Monitor visitors to the hotel
- Enforce rules and policies of the hotel
- Maintain a neat and orderly front desk and reception area
- Leverage on interpersonal and communication skills to lead, influence, and make sound financial/business decision making.
- Innovative to adapt quickly and effectively to the competitive nature of the hospitality industry.
- Good knowledge of Microsoft word and excel.
- Good knowledge of eZee hospitality solution.
- Any other assigned duty by the management.
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
