Customer Service Operation Executive

Dietrich Logistics Malaysia Sdn Bhd stands as a testament to excellence in service, grounded in the principles of surpassing customer expectations. As a subsidiary of Karl-Heinz Dietrich GmBh, a privately-owned family company established in 1945 in Germany, we have expanded globally with a network of 75 subsidiaries and a dedicated team of 1,950 employees. Our Services:

• Air Freight: Swift and reliable air transport solutions.
• Ocean Freight: Efficient and secure sea freight services.
• Road/Rail Transport: Seamless road and rail logistics for diverse needs.
• Project Logistics and Contract Logistics: Tailored solutions for specialized projects.

• ISO 14001:2004
• Safety & Quality Assessment System
• IATA Approved by the International Air Transport Association (IATA)
• FIATA Approval by the Federal of Freight Forwarder (FIATA)

Requirements:

• Candidate must possess at least SPM/Diploma/Advanced/Graduate Diploma in Logistics/Transportation or equivalent.
• Preferably specialized in Logistics/Supply Chain or equivalent.
• 2-3 years or more years of experience in International Shipping line, Logistics, Customs & Transportation.
• Multi-language will be added advantage.
• Proficiency in Microsoft Office.
• Ability to work independently and under pressure in a fast-moving environment.
• Able to work as a team player, pro-active, self-motivated and high sense of responsibility.
• Good interpersonal, communication and analytical skills.
• Positive attitude, organized and able to prioritize tasks.
• Fresh graduates are welcome to apply, will provide in-house training for 3 to 6 months.

Job Descriptions:

• Promote excellent customer service and ensure satisfaction is delivered consistently.
• Build a strong relationship with customers.
• Communicate and follow up with customers on the status of their shipment or deliveries.
• Take charge of problem-solving activities in relation to quality failures.
• Complete bookings with carriers and submission of shipping instructions with great accuracy.
• Monitor shipping costs to stay competitive and negotiate rates with freight and insurance suppliers as required.
• Comply with the company's standard operating procedure (SOP) and quality policy.
• Communicate with superiors to improve department processes.
• Understand individual processes and Key Performance Indicators (KPIs).
• Perform any other tasks as assigned by the superior.