Job details
Your Impact: The position will be part of a Managed Services team providing Application Management and Maintenance for OpenText customers spread across the globe. Wide breadth of skills enabling one to solve complex problems in the areas of Application Availability, Performance and Capacity both in terms of incidents and problems. Experience in Production Operations (or Support) plus Software Maintenance (bug fixing, code maintenance) are a must. What the role offers:
- Troubleshoot and find resolutions/workarounds to incidents
- Design, develop and test fixes for problems arising on top of customizations to OT products
- Research and fix problems in configuration mainly at Application Level, also demonstrating adequate knowledge of OS and Network as applications work in that context. Problems can be related to availability, performance, or capacity.
- Work on performance tuning
- Performing deployments and applying product patches. Perform Upgrades, Migrations.
- Install, configure, maintain and monitor one or more OpenText (OT) products/solutions in the Cloud, Customer premises, or 3rd party IaaS.
- Work in shifts: Morning, Regular, Afternoon and Night on rotation basis.
- Resource who has clear understanding of
- Documentum Architecture
- D2
- Life science(s) Modules
- Should have deeper technical knowledge on D2 , Lifesciences
- Operating Systems: Linux and/or Windows.
- Strong troubleshooting skills – Maintenance and support
- Knowledge of code fixes and packaging releases
- Good understanding on D2 Custom Plugins
- Directory Services: Open-LDAP, Active Directory
- Knowledge of patching and upgrade
- Thorough knowledge of Documentum Fundamentals, Documentum Administration and D2 , Lifesciences Configurations
- Desired experience in Documentum Content Server, DFC, BOF, DQL, IDS, Documentum Administrator, WebLogic, Tomcat
- Should be able to lead and guide the team on the technical tasks/Project activities
- Proficient in techniques for performance tuning and tuning RDBMS query performance
- Database: MSSQL , Oracle (DML and routine maintenance tasks)
- Excellent communication / presentation / verbal and written communication skills.
- Prior experience working in an ISO27001 certified work environment
- ITIL Foundation certification
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