Electric Vehicle - Town Executive
Job details
MSXI plans to hire “EV Town Executives” to execute the project on the field with an attractive compensation & career path. MSXI is looking for individuals for this new & exciting role. Candidate will be responsible for managing EV Business Transformation activities of authorized dealers falling in assigned territory. The role holder will enable the achievement of all EV business & customer experience objectives for a certain set of authorized dealers. ROLE & RESPONSIBILITIES : Improve Productivity of EV Sales Executives (DSE) & outdoor Test Drive Executives (TDE):
- Employee master sheet updation on monthly basis by ensuring the
- availability of required EV DSE’s & TDE’s.
- Reviewing knowledge & skill level of EV DSE's (Dealer Sales Executives) & TDE’s (Test Drive Executives) using skill matrix report and excel sheet provided by HO.
- Identifying the DSEs & TDE’s having lower knowledge & skill index with prioritizing them for knowledge & skill level training.
- Ensure all DSEs & TDE’s attend training program.
- Obtain feedback from the DSEs & TDE’s on training content and delivery and acting on improvement areas.
- Test evaluations post training to be scheduled at the dealership
- Ensure the mapping of retails and enquiries against the respective DSE
- Regular review of customer follow-up percentage with DSE’s & TDE’s
- Work very closely with DSE’s to improve their conversion ratio
- Ensure availability of required Customer Care Executive at every authorized dealership to run EV business smoothly.
- Training CCE’s at a regular interval on required knowledge & skills.
- Sensitizing EV DSE’s/Dealership Owner's/ Senior Management of the dealership regarding importance of CLF (Closed Loop Feedback) meeting & adherence to PSF.
- Find out the source for conducting CLF meeting in all the dealerships and carry out change cycle i.e., Plan-Do-Check-Act (PDCA)
- Reviewing daily dashboard & data dump: To check the adherence with CLF & PSF.
- Top drawer communication skills, especially regional language & spoken English
- Experience in sales function of any Electric Vehicle brand is desired
- Knowhow of state subsidies on Electric Vehicles is desired
- Proficiency: MS Office Applications (MS word, MS Excel, MS PowerPoint
- Willingness to travel 20/25 days in a month in allotted geography etc.
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