Software Engineer - Servicenow

Key Responsibilities: ServiceNow SAM Development & Implementation:

• Develop, configure, and maintain ServiceNow SAM modules, ensuring effective asset lifecycle management.
• Configure workflows, rules, and SAM processes using ServiceNow platform capabilities.
• Implement software discovery and normalization processes.
• Customize license metrics, entitlement imports, and reclamation processes in alignment with business requirements.

• Integrate SAM modules with third-party systems such as SCCM, Active Directory, and other IT asset management tools.
• Provide support for troubleshooting and resolving ServiceNow platform and SAM-related issues.
• Develop and maintain integration scripts using JavaScript and ServiceNow Glide APIs.

• Conduct software license reconciliation to ensure compliance with vendor contracts.
• Analyze software usage data to identify optimization opportunities and recommend cost-saving measures.
• Ensure the organization's software assets adhere to regulatory and audit requirements.

• Develop and maintain dashboards, reports, and KPIs for software asset tracking and compliance monitoring.
• Collaborate with stakeholders, including IT, procurement, and legal teams, to align SAM processes with business needs.
• Train and mentor team members on SAM best practices and ServiceNow functionalities.

• 5+ years of hands-on experience in ServiceNow development with at least 3 years specializing in SAM.
• In-depth knowledge of ServiceNow SAM, ITAM, and ITSM modules.
• Proficiency in JavaScript, ServiceNow Glide API, and ServiceNow development best practices.
• Experience with software discovery tools and integrating SAM with enterprise systems (e.g., SCCM, AD).
• Strong understanding of software licensing models (e.g., perpetual, SaaS, concurrent).

• ServiceNow Certified Implementation Specialist – SAM.
• ServiceNow Certified System Administrator.
• Familiarity with Agile development methodologies.
• Knowledge of regulatory compliance standards (e.g., ISO 19770, GDPR).

• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Ability to collaborate with cross-functional teams.
• Attention to detail and a proactive approach to continuous improvement.

• Opportunity to work on cutting-edge ServiceNow implementations.
• Collaborative and innovative work environment.
• Competitive salary and benefits package.