Manager - CRM Manager (ROS)

We are looking for a highly motivated individual to join us and be part of the Regional Centre of Competence for Customer Relationship Management (RCoC RCM). The incumbent will be responsible for overseeing the continuous delivery of services to the customers / Market Performance Centre within the Overseas region for the Regional Customer Relationship Management (CRM) solution using Salesforce and all the ecosystem around CRM. Additionally, the incumbent will oversee the CRM Customer Data Management (CDM) related projects and rollouts to ensure they are completed as planned, ensuring all releases and deployments of software components are properly planned, designed, and tested for smooth business operations. The main responsibilities include the following: Manage CRM CDM related projects for IT Overseas Discuss and align with business units overseas and markets for project rollout timeline and budget Create an overall project plan, financial plan, and resource plan Onboard internal and external teams for project delivery Build and rollout the solution to the market Transition and handover to the service operations team post go-live Manage Stakeholder's Expectations and Delivery for all Products in the Portfolio Stakeholder Alignment Arrange for Project SteCos Jointly agree with Markets and CoC management for project Risks/Issues/Dependencies and take appropriate next steps Manage Suppliers with respect to delivery, financials, and compliance Supplier teams onboarding and offboarding Scope & commercials alignment Supplier feedback and evaluations Employees Management Lead a team of highly motivated employees and provide them the best environment to work and perform (including hiring, training, appraisals, feedback) Work with internal and third-party teams to ensure actions are taken and completed to protect and improve services Performance Improvements Manage the CRM Salesforce Releases Review the Release process regularly with suppliers Ensure a stable release in production Requirements At least 10+ years of working experience in the IT industry, with at least 5+ years in a subject management expert capacity and a university degree in Computer Science, Information Systems, or related disciplines. 10+ years of successful program and project management demonstration Ensure project deliverables are on time and on budget Capable of managing teams, budgets, and deadlines Able to manage multiple priorities and flex with frequent change Able to drive alignment across stakeholders to achieve the program objectives Demonstrable experience in leading virtual teams Strong business acumen and proven ability to match business needs with project goals Excellent communication skills Good understanding of overall Salesforce architecture & landscape Thorough understanding of object-oriented concepts Expert knowledge of Agile, ITIL, and PMI disciplines Please submit your updated resume in Word format by using the Apply Now Button. We regret that only shortlisted candidates will be notified. Email resume to tiffany@peopleprofilers.com #J-18808-Ljbffr