Manager/ Head of Department, Credit Control

Responsibilities Manage daily collection operations to maximize productivity and achieve targets. Handle credit control tasks, including payment processing and cancellations. Work on recovering non-performing loans (NPLs) by creating and executing repayment strategies. Assign call leads and monitor team attendance and performance. Handle and resolve team and customer complaints, ensuring proper documentation. Review teams promises-to-pay (PTP) commitments according to guidelines. Conduct monthly performance reviews and call monitoring for quality assurance. Improve collection strategies and processes with management input. Oversee account assignments for pre-charge-off actions and agency follow-ups. Track collections targets and escalate any shortfalls or issues to supervisors. Monitor delinquency trends, providing feedback and insights to management. Improve processes for credit control and collections. Ensure compliance with industry guidelines and regulations in all collection activities. Requirements: Possess at least a Diploma in Banking/Business Management or Finance or Equivalent At least 5 years of relevant working experience in a Bank or Financial Institution Good team player and able to work independently. Good time management skills and able to meet deadlines. Please submit your updated resume in Word format by using the Apply Now Button. We regret that only shortlisted candidates will be notified. #J-18808-Ljbffr