Customer Service Operations Specialist (Contract) - MariBank

Customer Service Operations Specialist (Contract) - MariBank Entry Level Department Operations SeaMoney is a part of Sea Group, a leading global consumer internet company. SeaMoney’s mission is to better the lives of individuals and businesses in our region with financial services through technology. SeaMoney’s offerings include mobile wallet services, payment processing, credit offerings, and related digital financial services and products. These are available in seven markets across Southeast Asia and Taiwan under various brands, including ShopeePay, SPayLater, and other brands. Job Description: Conduct follow up over different channels including but not limited to call/email/chat to resolve customers' enquiries and requests in an effective and efficient manner Manage complex cases, such as complaints and escalated cases, from end-to-end Work closely with internal teams on escalated cases to ensure timely and quality resolution Achieve personal and team Key Performance Indicators Ensure confidentiality of the Bank’s customers and data Follow communication procedures, guidelines and policies Perform other related duties as required Requirements: A Diploma/Bachelor’s Degree in any field Preferably with at least 1 year of customer service experience in a call centre/contact centre environment Experience in the Financial Services industry (such as Banking or Insurance) will be an advantage Excellent communication (verbal and written) and interpersonal skills Ability to multitask, prioritise and manage time effectively Comfortable to work rotating shift hours including weekends and Public Holidays #J-18808-Ljbffr