This is an IT support group | LEGS Support Engineer

Summary of the role The main responsibilities of this role are to respond remotely (via phone and/or online) to various end-user support requests arising from our Airport clients. Support includes installing, diagnosing, repairing, maintaining, and upgrading hardware, equipment, and software related to mission-critical Automated Bag Drop services at the Airport. Your main responsibilities Diagnose and quickly resolve a wide range of applications and networking problems to help minimize downtime. Troubleshoot bag drop and/or kiosk network connectivity in a LAN/WAN environment. Request and coordinate with 3rd party vendors for support to resolve technical issues. Escalate issues/problems to appropriate support team member. Deal with hardware and application support issues. Provide user data and application recovery. Use diagnostic tools and methodologies to load, copy, and customize operating system configurations for deployment. Familiarize end users with basic software, hardware, and peripheral device operation. Take ownership and responsibility of queries, issues, and problems. Escalate and involve experts where required to resolve issues as quickly as possible. Maintain IT records and tracking for area of responsibility. Work with other IT staff regarding new builds and upgrades. Maintain high levels of customer service providing efficient and effective support in a friendly and professional manner. About the ideal candidate A minimum of 2 years of relevant working experience. Relevant Bachelor's degree or equivalent industry qualification. Hands-on experience in troubleshooting computer networking, hardware, and software issues. Hands-on experience in mechanical or electrical would be an advantage. Compulsory on 24x7 shift work. Exceptional communication skills (verbal and written). Quick and methodical troubleshooting skills. A self-starter, with a 'can do' attitude and a strong client focus. Conscientious, self-motivated, and positive working attitude. Meticulous work ethic. Ability to work independently. Application process The application process is easy and fast. Create manually your candidate profile or upload your CV/Resumé. Are you the one we’re looking for? Apply now. Diversity & Inclusion Amadeus aspires to be a leader in Diversity, Equity, and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability, or any other characteristics protected by law. #J-18808-Ljbffr