MICHAEL PAGE INTERNATIONAL PTE LTD | Head of Customer Success - AI/Analytics SaaS
Job details
Global Start Up Regional Exposure About Our Client Our client is an innovative start up providing AI-powered solutions aimed at transforming businesses with cutting-edge automation, machine learning, and AI-driven insights. They empower people to optimize their delivery, growth, and drive sales-enablement. As they continue to scale, they are looking for a leader to spearhead their Customer Success team in the APAC & India region. Job Description Leadership & Strategy: Lead, inspire, and manage the Customer Success teams across APAC & India, with a focus on hiring, developing, and retaining top talent. Build and execute a regional customer success strategy to drive adoption, reduce churn, and increase customer lifetime value. Collaborate with senior leadership to align customer success strategies with company goals and ensure customer satisfaction remains a top priority. Customer Retention & Expansion: Ensure that customers in the region achieve maximum value from the solutions, driving both retention and expansion. Develop and implement customer success programs tailored to the unique needs and challenges of clients in your regions. Monitor customer health, proactively identifying at-risk accounts and collaborating with internal teams to resolve issues and retain customers. Customer Advocacy & Relationship Building: Cultivate strong relationships with key customer stakeholders, becoming a trusted advisor to ensure success and satisfaction. Lead regular business reviews with customers to track progress, identify opportunities for improvement, and enhance customer relationships. Develop case studies, success stories, and testimonials to serve as customer advocacy for future business development. Cross-Functional Collaboration: Partner closely with Sales, Product, and Marketing teams to align on key initiatives, product updates, and customer feedback. Provide feedback to Product and Engineering teams on regional customer needs, pain points, and feature requests to enhance product offerings. The Successful Applicant About 8 years of experience in Customer Success with at least 2 years of managerial experience Experience in Tech/SaaS sector is a plus Ability to lead a small team of 2, located remotely Ability to work autonomously Previous experience targeting India & APAC is a plus, since this would be your area of coverage What's on Offer Stock options Seeding Stage Start up Strong Autonomy Unlimited Annual Leaves Expansion plans for 2025!#J-18808-Ljbffr
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