Job details
Company Description Being a Pullman Heartist means embodying and conveying the brand mindset through the values of commitment, adaptability and creativity. What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
- Process all incoming and outgoing calls accurately and courteously
- Ensure smooth internal telecommunication as per brand standards
- Manage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers
- Be the first point of contact for our guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations
- Allocate rooms based on guest preferences, availability and business demands, ensuring a comfortable and enjoyable stay
- Resolving guest complaints or issues related to reservations, billing, or room assignments
- Record and control wake-up calls accurately
- Assist guests with international calls and directory queries. Address guests by name whenever possible
- Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
- Page staff member when requested
- Minimum 1 year experience in a similar position in the hospitality industry (5* Hotel or resort) is preferred
- Customer service-oriented with exceptional communication skills in English
- Ability to speak other languages and basic understanding of local - Arabic language will be an advantage
- Interpersonal skills and problem-solving skills and the ability to remain calm under pressure
- Basic computer skills and familiarity with Opera System
- Customer oriented with a positive attitude and smiling face
- Team player with a positive attitude and willingness to go the extra mile
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