Spa Therapist - Dior Luxury Spa

About the role As Qatar Duty Free Spa Therapist, you will provide guests with luxury spa treatments, ensuring an exceptional level of service and a memorable spa experience. Key accountabilities include:

• Deliver a personalized experience with commercial success whilst representing the spa in a professional and hospitable way.
• Build long-term relationships with customers to maximize return customers through consistent service excellence and provide exceptional after-sales service as required.
• Acknowledge, approach, and establish customers’ needs by asking open-ended questions. Greet guests and explain the process of the spa experience.
• Possess thorough knowledge of the spa menu and products in order to assist guests by providing information and recommendations on all products and services within the spa.
• Provide a range of luxury spa treatments to the highest standards in accordance with the spa’s procedures and protocols.
• Provide bespoke recommendations and advice on skincare treatments for guests to use at home.
• Maintain hygiene and cleanliness of treatment rooms. Ensure adequate stock of linen and supplies in the treatment rooms.
• Reference and abide by the spa’s Operating Procedures and Policies Manual.
• Review and update guest profile forms and customize treatments to address guest needs and contraindications.
• Maintain high standards of hygiene and cleanliness of treatment rooms. Clean and sterilize tools and equipment. Ensure back of house areas are well organized at all times.
• Ensure products and supplies are used in proper amounts and adequately stocked.
• Monitor spa equipment and immediately notify management if there is any maintenance or repair required.
• Communicate operational needs to management, as well as any occurrences involving staff or guests in the spa that require attention.

Perform other department duties related to your position as directed by the Head of the Department. Be part of an extraordinary story Your skills, imagination, and ambition have no boundaries here. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.

Qualifications

Qualifications and Experience: About you High School Qualification with a minimum of 2 years of job-related experience. OR Bachelor’s Degree or Equivalent with a minimum of 1 year of job-related experience. Essential:

• Massage diploma from a recognized school, and/or
• Beauty Therapy qualification, and/or barber qualification.
• Experience working as a massage therapist, skincare therapist, and/or barber in a luxury establishment or with a luxury skincare brand.

Job Specific Skills: Essential:

• Excellent knowledge of luxury service standards.
• Mastery of facial and massage techniques.
• Fluency in both written and spoken English.
• Team player.
• Attention to detail.
• Confident communicator.
• Empathy.
• Self-motivated.
• Enthusiastic.
• Willing to work on a flexible schedule, including nights and weekends.

Preferred:

• Fundamental knowledge of barbering is an advantage.
• Knowledge of high-tech treatment devices is an advantage.
• Knowledge of the Arabic language is an advantage.

About Qatar Airways Group Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records, and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community. How to apply If you have what it takes to be part of our 5-star team, please take the first step and apply now by uploading your CV and completing the online application. Application Guidelines Employees must submit applications through the internal vacancies portal (via GEMS) only. Please see below for all eligibility and requirements for internal applications, and please note that any applications not meeting the criteria will not be processed.

• All internal candidates can only have three active applications at any point in time.
• All internal candidates must have completed a minimum of 10 months in their current role in order to apply for a new role.
• All internal candidates with an active final warning letter will be automatically disqualified from the recruitment process.
• If you are Cabin Crew or Deck Crew (Qatar Airways & Qatar Executive) candidate, you would require NOC to apply for this role.

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