Senior Technical Trainer

Job Description: We are growing our Training Team in the APJ region and looking to hire a dynamic Technical Trainer for the Zscaler Training Team. In this role, you will work remotely from Dubai, report to the US-based Director of Technical Training, and have the following responsibilities:

• Deliver virtual online or customer/partner onsite training and complete training configuration and troubleshooting tasks.
• Travel domestically and internationally to deliver training and certification to Zscaler’s rapidly growing customer and partner community. Travel, when not restricted by corporate or local health policies, could be as frequent as up to 50%.
• The trainer should be flexible to conduct training sessions in different regions and across other time zones.

• 10+ years of experience in technical training.
• Experience as a technical instructor in network security, cloud, or SaaS technology.
• Demonstrated ability to quickly learn new products and technologies.
• Interest in course development and instructional design, including developing hands-on training exercises and presentations.
• Ability to configure and troubleshoot virtual training environments, including:
• Windows servers running enterprise services such as Active Directory, DNS, file sharing, and remote access.
• Windows and Linux clients.
• Linux servers hosting web applications and Zscaler application connector software.
• Cloud-based services such as Azure for application and virtual machine hosting and Azure Active Directory or similar for user authentication and identity services, as well as network devices such as routers, switches, and firewalls.

• Bachelor’s degree in technology major with a minor in communications, or a related field (technical/communications certifications are also acceptable).
• Demonstrated classroom management skills such as effective presentation, checking for understanding, listening actively to students, building audience rapport, and demonstrating cultural sensitivity.
• Provide effective instruction to students in advanced networking topics including:
• Zscaler products, features, and capabilities.
• Security, authentication protocols, and processes such as PKI, Windows/Azure AD, Firewalls, and Web Proxies.
• Cloud and network application access, threat protection, firewall filtering, access control, and data protection.