Operations Associate (UK Region - Rotational Shifts)

Job Title: Operations Associate (UK Region)Work Hours: 9 (Rotational); 5.5 days per weekAbout Amberstudent:Amberstudent is a global, long-term accommodation booking platform designed exclusively for students. We empower over 80 million students worldwide to seamlessly find and book full-time accommodations near their universities—eliminating the hassle of negotiations, non-standardized paperwork, and broken payment processes.With more than 1 million student housing units listed across 6 countries and 80+ cities, Amber is the leading platform in this space. If you're passionate about making international mobility and living accessible, join us in shaping the future of student housing!Position Title: Operations AssociateLocation: RemoteCTC Range (Fixed + Performance Linked Incentives): 6-7 LPA Shift Timings: UK Shift - Rotational (Non-Negotiable); 5.5 days per weekExperience Level: 0-2 YearsKey Responsibilities:Lead Conversion:Proactively engage with inbound leads, guide them through the booking process, and convert inquiries into confirmed bookings.Customer Interaction:Understand students' unique requirements and provide personalized accommodation recommendations.Market Expertise:Build in-depth knowledge of student housing options, pricing, and locations to offer expert advice.Follow-Up:Maintain strong relationships with potential clients through consistent and timely follow-ups to ensure closure.Collaboration:Work closely with Marketing and Supply teams to optimize the booking process and enhance the customer experience.Data Management:Accurately record and manage all customer interactions, inquiries, and bookings in the CRM system.Target Achievement:Consistently meet and exceed sales targets and performance benchmarks.What We're Looking For:Exceptional verbal and written communication skills in neutral English.Strong active listening skills.Effective time management and organizational abilities.Proficiency in objection handling, negotiation, and closing techniques.Familiarity with CRM tools or similar software.Prior experience in telesales or a related field is a plus.Industry experience in real estate, hospitality, business development, or customer service is preferred.Educational Qualifications:Graduate with at least 60% in academics.What You'll Get at Amber:Competitive salary with a performance-driven variable component.Flexible working hours with remote work opportunities.A dynamic, collaborative, and growth-oriented work environment.Career advancement opportunities in a rapidly expanding global organization.Join Us:Be part of a team that's revolutionizing the student accommodation industry. Your contributions will directly impact the lives of students by making their study-abroad journey smoother and stress-free.If you're passionate about sales, customer success, and creating meaningful change, we'd love to hear from you! PRB