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Position Title: Senior Project Assistant (Case Management)Duty Station: Doha, QatarClassification: General Service Staff, G-6Type of Appointment: One Year Fixed Term, with possibility of extensionEstimated Start Date: As soon as possibleClosing Date: 25 September 2024Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.IOM is committed to a diverse and inclusive work environment. Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM.For the purpose of this vacancy, the following are considered first-tier candidates:Internal candidatesCandidates from the following non-represented member states:Antigua and Barbuda; Barbados; Botswana; Cabo Verde; Comoros; Congo; Cook Islands; Dominica; Fiji; Grenada; Guinea-Bissau; Holy See; Iceland; Kiribati; Lao People's Democratic Republic; Madagascar; Marshall Islands; Micronesia; Namibia; Nauru; Palau; Saint Kitts and Nevis; Solomon Islands; Suriname; The Bahamas; Tonga; Tuvalu; Uzbekistan; Vanuatu.Second tier candidates include: All external candidates, except candidates from non-represented member states.Context:The United States Refugee Admissions Program (USRAP) operates worldwide with a target of providing resettlement opportunities to thousands of refugees each year. IOM provides a range of assistance and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program.Under the overall supervision of the Project Coordinator, Case Management and Data Integrity and direct supervision of the Project Officer, Case Management, the successful candidate will be based in Doha, Qatar and will have the following duties and responsibilities:Core Functions / Responsibilities:Oversee a team of RSC staff members undertaking case management activities in an assigned area, ensuring high quality work and the accurate completion of case management activities.Oversee the efficient management of refugee case files and medical records.Conduct refugee interviews, ensuring appropriate techniques are used and data is accurately entered into the Refugee Admissions Program System (START).Organize and schedule refugee appointments and assist with logistics as needed.Provide support to USCIS officers and oversee daily adjudications activities.Ensure START is updated with refugee application data and oversee processes such as program access verification.Conduct regular QC of case files and data in START to ensure accuracy and compliance with USRAP and RSC SOPs.Liaise with other teams and external partners as needed.Train other Case Management team members.Undertake duty travel as needed.Maintain confidentiality and integrity of RSC-related information.Perform other duties as assigned.Required Qualifications and ExperienceEducation:Completed secondary education required.Experience:Six years of relevant working experience with secondary education; four years with a Bachelor's degree.Thorough knowledge of English.Ability to work under pressure with minimum supervision.Skills:Excellent computer skills - Word, Excel and Internet.Strong interpersonal and communication skills.Attention to detail and ability to organize.Self-motivated and objective driven.Languages: IOM's official languages are English, French, and Spanish. Fluency in English is required.Values:Inclusion and respect for diversity.Integrity and transparency.Professionalism.Courage.Empathy.Core Competencies:Teamwork.Delivering results.Managing and sharing knowledge.Accountability.Communication.Managerial Competencies:Leadership.Empowering others.Building Trust.Strategic thinking and vision.Humility.Competencies will be assessed during a competency-based interview.How to apply:In order for an application to be considered valid, IOM will only accept applications received through IOM's Recruitment Platform.Interested candidates are invited to submit their applications via Oracle not later than 25 September 2024.Only shortlisted candidates will be contacted.No Fees: IOM does not charge a fee at any stage of its recruitment process.Posting period: From 11 September 2024 until 25 September 2024.Eligibility: This position is open to all nationalities. IOM Qatar will facilitate the work visa and residency permit requirements for the selected candidates.Other:Any offer made is subject to funding confirmation.This selection process may be used to staff similar positions.Appointment will be subject to certification of medical fitness, verification of residency, visa, and authorizations.Vaccination against COVID-19 is required for IOM personnel.Job Type: Full-timePay: QAR17,500.00 - QAR20,000.00 per month
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