Job details
Responsibilities:
- Take new cases and follow up on all active cases
- Case documentation
- Ensure escalated cases are getting traction
- Check mailbox to ensure that:
- Previous cases are not reopen/ reopen if needed
- Emails send to everyone about community updates and process updates
- Emails related to open cases
- Attend weekly meeting with a Team Lead to reinforce important topics processes updates and other topics
- Attend workshops and Q&A sessions if needed
- Participate in Pilots
- Update all trackers requested by the Team Leads
- Must be highly innovative solutionoriented and can follow through with the customers until their concerns are resolved.
- Experience on Exchange Online
- Experience on SharePoint Online
- Managing and troubleshooting Skype for Business Online Teams and OneDrive
- Experience with DirectSyn (AD Connect) setup and configuration
- Experience with DNS and how to set up
- Knowledge on ADFS
- Basic knowledge on PowerShell(basic commands/scripting)
- Ability to deploy apps on to Microsoft 365 environment
- Ability to build competency in the team to deliver customer requirements
- A high level of English fluency and professionalism
- Computer that is not joined to another companys domain neither managed by any remote management inventory systems or tools
- Windows 10 Pro (latest updates installed)
- Minimum of 8 GB Ram (16 is recommended)
- Core i3 processor (i5 is recommended)
- Minimum of 256GB Hard disk (256 SSD is recommended)
- LAN (local access network) required
- For security requirements freelancers will not connect to the provided systems and tools using WiFi.
- A minimum of 10 Mbps Internet connection with equal download & upload speed (20 Mbps is recommended)
- No 3rdparty antivirus software installed
- Microphone/headset with background noise canceling (not a phone headset)
- Webcam preferably compatible with Windows Hello Technology
- All your information will be kept confidential according to EEO guidelines.
- The hired candidates will be paid on a fixed pay for tickets assigned/solved. Please submit a proposal with your desired budget what your experience is with Microsoft 365 and its applications along with any other information youd like us to review in your proposal.
- We value diligence and teamwork
- Collaborate with subject matter experts and the team to ensure timely and effective case resolution
- Be a part of innovation and customer satisfaction to various large organizations
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