Senior Vice President, Client Service - Dublin - Bny Mellon

Senior Vice President, Client Service - Dublin - BNY MellonJob Title: Senior Vice President, Client ServiceDublin, Ireland - HYBRIDThis role is part of our Asset Services, Client Service Delivery team at BNY Mellon.We're seeking a future team member who will make an impact in the following ways:Develop a thorough understanding of our client's business, operating model, and technology strategy.Deliver exceptional service aligned to clients' needs and expectations across all products and services.Cultivate a deep relationship and appreciation for what drives our clients' service requirements.Facilitate communication across our clients' organization (e.g., industry news, regulatory and BNY change, product evolution).Monitor service quality, product performance, and overall client experience with a view to proactively anticipate potential issues and opportunities.Deliver robust operational analytics, insights, and transparency into service performance, leveraging industry-leading interfaces.Provide strategic insight into improvements across service delivery, product, technology, and operations to create optimal client solutions.Navigate our technology, product, and operations groups to improve service today and build better solutions for the future.To be successful in this role, we're seeking someone with:The ability to build strong, collaborative relationships, both internally and externally with our clients.Analyse information and apply problem-solving skills.Operate with a sense of urgency and prioritise effectively.Communicate clearly and concisely and be able to adapt style depending on audience.Apply strong controls focus and know when to escalate.Experience of engaging with or working within top-tier investment services firms.Experience in delivering outstanding client experiences within a client service delivery role and/or a financial services operational area, particularly in Custody and Fund Services.A Bachelor's degree or the equivalent combination of education and experience.Sufficient years of work experience in financial services or a similar industry is preferred.What We Offer:We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.Salary Range: €120,000 - €150,000 per year

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