Digital Solution Advisor (Enterprise Sales, Digital Transformation, SAAS Sales - Cross Selling & Up Selling)
Job details
ABOUT HIGHRADIUS: Market leader in Order to Cash automation solutions, HighRadius is a Software Product Development Company with over 18 years in the global FinTech market. Headquartered at Houston, Tx, USA with offices across the USA, Europe, and India. Providing Order to Cash automation solutions to 30% of the Fortune 1000 Companies, and we are currently growing with a CAGR of 85%. Named to the Forbes 2024, 2023, 2022, 2021 and 2020 - Cloud 100 companies list and currently valued at 3.1 Billion US$, Highradius is definitive ranking of the top 100 private cloud companies in the world. JOB SUMMARY: The Digital Solution Advisor (DSA) is a part of the front-end sales/ account management team at HighRadius and works closely with the Account Executive (AE) in day-to-day interactions with the prospect/ customer. The DSA will carry a Sales quota target and the primary responsibility is to move deals through the sales pipeline across the various sales stages to closure and also customer satisfaction (NPS 50)/renewals/minimize churn. HighRadius End-to-End Sales and Customer Management Process HighRadius follows a “Two-in-a-Box” model where DSA and an Account Executive (AE) are involved in every interaction with a prospect/ customer. RESPONSIBILITIES:
- Work along with the Account Executive (AE) to move deals/ opportunities through the pipeline.
- Interact with the prospect/ customer on a day-to-day basis
- Requirement gathering and Customer qualification via a systematic analysis of customer business.
- Product demonstration to Finance department of Fortune 1,000 companies (CXO, VP, Director Level audience)
- Develop a detailed Cost Benefit ROI/ Business Case model
- Strategize/ develop a plan to take on the competition and take deals/ opportunities to successful closure
- Churn management - maximize customer satisfaction
- Analyze customer tickets and coordinate with respective departments (support, product, etc.) to be sure we are closing tickets and ensuring high customer satisfaction
- Negotiate and close renewals
- Proactively manage customers to minimize churn
- Prior Sales/Business Development/Pre-Sales/ Consulting experience/ Customer Success
- Hands-on working experience with ERP software’s and/or cloud computing knowledge is an advantage
- 3-6 Years of experience is required
- MBA and undergrad from reputed institutions is an advantage
- Experience in working with North American or European customers in a consultative sales role would be an advantage
- Prior Accounts
- Receivable knowledge would be an advantage
- Enterprise Sales, Digital Transformation, SAAS Sales - Cross Selling & Up Selling
- Highly Organized and Self Motivated
- Possesses excellent communication and presentation skills
- Comfortable interacting with CXO level employees of Fortune 1,000 companies
- Excellent at teamwork and ability to work in a distributed delivery environment
- Possesses and demonstrates high integrity and credibility as perceived by all those with whom they will work
- Strong intellect coupled with proficient commercial instincts
- Unwavering focus on results/target
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