Bilingual Associate - Customer Service

*Responsibilities** Communication with customers by voice and email to provide information about products and service offerings* Maintaining records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.* Resolution of customer disputes or billing complaints.* Check to ensure that appropriate changes were made to resolve customers' problems.* Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.* Investigation results and any planned adjustments.* Use assertiveness and negotiation skills when handling customer cancellation requests.* Escalation of unresolved customer complaints to designated departments for further investigation.* Escalation of any unclear process that affects customers to ensure customer satisfaction.* Correct usage policy of credits and refunds related to customer disputes or billing complaints.* Solicitation of sale of new or additional services or products by interpreting customer needs, communicating solutions, and closing sale via credit/debit card or any preferred method of payment by the customer.* Recommendations to customer of products, sales, shipping or billing process improvements.* Others as amended by customer from time-to-time through the Change Request process.*To qualify** You must have a high school diploma or equivalent.* 1 year call center experience preferred.* 1 year sales experience preferred.* We will pay you to complete online training, but you must commit to attending – 100%, no missed time.* Be able to complete and pass a background check.* *Fluent in English and French*Job Type: Full-timePay: $19.00 per hourBenefits:* Extended health care* Paid time offEducation:* Secondary School (preferred)Work Location: Remote