Shopkeeper Assistant Sales Manager

To achieve an enjoyable convenient and successful shopping and a buying experience that leads to increased sales and sustained longterm profitability.  To optimise the IKEA shopping experience in your shop and store to secure satisfied customers and increase sales. You do this by motivating and inspiring your department team using knowledge of the IKEA product range and services the local market and IKEA customers. You use IKEA tools and the expertise of your team. Your assignment

• Ensure you have the right number of competent coworkers in the right place at the right time and securing that they are fully able and available to serve customers and actively help them to buy.  
• Ensure the shop is in excellent shape as new and fully and efficiently stocked with the four merchandising basics in place at all times and that the IKEA product range is presented in ways that inspire and satisfy customers. 
• Ensure your team has all the correct knowledge about the product range in your department and the IKEA services so that they can share this with IKEA customers to improve their overall shopping experience. 
• Understand the different IKEA sales and communication channels and IKEA knowhow in order to make the best commercial use of this information for different customers.
• Take responsibility for your department goals and secure that your action plan ensures the country priorities for your Home Furnishing Business (HFB) are implemented in your store. You follow up and act accordingly by using proven solutions and good examples.
• You and your team actively sales steer to your departments topselling products prioritised products (e.g. overstock/overtag) and IKEA service products in order to maximise sales and longterm profitability.
• You act quickly on commercial opportunities; changing availability of products (overstock and out of stock) and customer feedback (10 most asked questions).
• You keep an active eye on the competition and take appropriate action when necessary which you communicate to your matrix partner in the Service Office.
• You develop your team and its individual members and ensure you have a succession in place.
• You actively promote the IKEA social and environmental commitment and work with your team to understand how together you can contribute to sustainability.
• You execute meaningful actions that are based on the outcome of a key performance indicator analysis at shopkeeper level.

Qualifications :

• At least 5 years of experience in a facepaced retail industry with an interest in home furnishing.
• Selfmotivated analytical and good at implementing commercial strategies and guiding your team towards sales maximization.
• Proven ability to work as part of a team and actively selling through understanding your customers and their needs.
• A problem solver and decisionmaker good at prioritizing and organizing your work and the work of others efficiently in a fastpaced retail environment.
• Strong and effective communicator; multitasking is second nature to you in the course of working with coworkers of all levels both within and outside IKEA.

Additional Information : Please apply by  31 December 2024. Important Note:  IKEA Malaysia will prioritize internal candidates when filling the role you are applying for.   Working with us has its rewards Wherever you work within IKEA Southeast Asia you enjoy a wide range of benefits. Here are just some of them: IKEA discounts Coworkers are our most valued customers and are entitled to a 15% discount on any home furnishings and food sold in our stores from the first day of work. Flexi benefits We offer flexi benefits to cater our coworkers who are in different life stages with differing benefits needs. Within an annual Flexible Spending Account coworkers can claim against dental optical fitness memberships or classes vaccination or immunisation noninsured outpatient medical expenses health screenings health supplements IKEA purchases health aid & equipment and mental health. Maternity and paternity leave We give mother four consecutive months of maternity leave and father receives four weeks of paid time off after a baby has arrived to help share the joys and responsible at home. Gifts We enjoy special occasions together and give tokens to mark birthdays marriage and the arrival of a baby. We reward loyalty through our Long Service Awards. Work environment As home furnish experts we take pride in providing inspiring workplaces that showcase IKEA products and create a relaxed open atmosphere where we work side by side. Incentive plan All coworkers may earn an annual financial reward when we meet our shared business objectives. Remote Work : No Employment Type : Fulltime