Customer Relations Officer IKEA Cheras
Full time
at Ikano-Retail
in
Online
Posted on January 2, 2025
Job details
- You have the knowledge confidence and desire to make positive customer experience.
- You know your levels of authorization to solve customers/visitors problems when they occur and recognize when you need to escalate an issue to someone with higher authorization.
- You pass on the relevant information to deal effectively and efficiently with the customers/visitors.
- You offer solutions to frequently asked questions. This helps to make a better future shopping experience for everyone.
- You ensure our store is a safe and secure environment at all times for visitors and colleagues
- Understanding the IKEA Concept global solutions tools and working methods and ensuring using the appropriate manuals from Inter IKEA Systems to help optimize our customers shopping experience.
- You are a selfmotivated team player with a desire to take on responsibility and able to work under pressure in a fastpaced environment.
- Energetic and physically fit.
- You are able to support on weekends/public holidays.
- You are able to work on shifts.
- Customer service experience will be added advantage.
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