Customer Onboarding Success Team Leader

We are on the lookout for a dynamic and enthusiastic individual to lead our Customer Onboarding Success Team. This role plays a pivotal part in ensuring our new customers have a seamless and successful experience from the moment they join us. If you have a passion for customer success and team leadership we would love to hear from you! Duties and Responsibilities:

• Track and achieve daily weekly and monthly key performance indicators (KPIs).
• Create systems to enhance efficiency and drive performance improvements.
• Lead inspire and manage a sales team to consistently meet targets.
• Recruit and onboard new talent as required.
• Adapt leadership approach to align with client needs and strategies.
• Ensure team alignment with client offerings across the EMEA region.
• Cultivate a highperformance collaborative team environment.
• Oversee daily operations including performance management scheduling and evaluations.
• Work closely with sales operations QA and training teams.
• Drive sales growth by analyzing data and providing strategic recommendations.
• Assist clients with technical integrations and provide continuous support.

Requirements:

• Native or fluent in English (C1 level) with strong written and spoken communication skills. Additional fluency in French Italian or Spanish is a plus.
• Over 4 years of experience in account management partner support technical support customer experience customer success or sales.
• At least 1 year of experience in a leadership coaching training or senior representative position.
• Proficient in CRM software particularly for managing leads and opportunities.
• Strong communication and presentation skills capable of engaging clients through phone email and video calls.
• Excellent analytical skills with the ability to leverage data to make informed decisions.
• Outstanding time management and prioritization abilities.
• Comfortable handling both strategic and tactical challenges in fastpaced environments.
• Ability to meet tight deadlines adapt to changing priorities and balance shortterm tasks with longterm objectives.

Offer:

• Competitive compensation package based on experience skills and performance.
• Join a dynamic and creative team with a positive collaborative atmosphere.
• Comprehensive healthcare coverage and employee assistance program.
• Career development opportunities and tuition reimbursement.
• Biketowork scheme.

Apply Now:

If you are ready to lead an energetic team towards exceptional customer success apply today to join our company as a Customer Onboarding Success Team Leader. Your efforts will be key in shaping the experience for our valued customers.

Commitment to Diversity and Inclusion:

We are an equal opportunity employer that values diversity and inclusivity. We welcome applications from individuals of all backgrounds and we are committed to creating a workplace that is dynamic and inclusive for everyone.