TheHouseofMercier | Technical Support Specialist - Work remote worldwide, no experience needed.
Job details
Technical Support Specialist - Work remote worldwide, no experience needed. The House of Mercier is excited to offer a unique opportunity for aspiring professionals! We are seeking a Technical Support Specialist who will work remotely from anywhere in the world. This entry-level position requires no previous experience, making it a great chance for those looking to start a career in the tech industry. As a Technical Support Specialist, you will play a crucial role in assisting our clients with their technical inquiries and challenges. You will provide guidance, troubleshoot issues, and ensure they have a smooth experience with our products and services. Our comprehensive training program will equip you with all the skills you need to excel in this role. Key Responsibilities: Respond to customer inquiries via email, phone, and chat in a professional and friendly manner Troubleshoot and diagnose various technical issues related to our products Guide customers through step-by-step solutions and provide detailed explanations Document all customer interactions and technical issues robustly Maintain up-to-date knowledge of our products and services to assist clients effectively Collaborate with the technical team to escalate complex issues as needed Participate in training sessions and contribute to team initiatives Requirements: Strong verbal and written communication skills A genuine passion for helping others and providing excellent customer service Basic knowledge of computers and common software applications Ability to work independently and handle multiple tasks efficiently Good problem-solving skills and attention to detail Access to a reliable computer and internet connection Willingness to learn and adapt to new technologies Benefits: Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Work From Home Free Food & Snacks Wellness Resources Stock Option Plan Seniority level Entry level Employment type Full-time Job function Customer Service Industries IT Services and IT Consulting #J-18808-Ljbffr
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