Manager, Operations (Commercial Line classes)
Full time
at Tokio Marine Insurance Group (Asia)
in
Malaysia
Posted on January 1, 2025
Job details
Responsibilities
- Manage Miscellaneous team and ensure policies & endorsements issued within the turnaround time.
- Monitor team’s accuracy of the policy and endorsement details captured according to Marketing instructions.
- Manage weekly workstate reporting on submission status.
- Monitor and manage to ensure team completes projects within the timeline.
- Ensure the team complies with all guidelines and regulations for policy and endorsement processing.
- Assist section head in analysis of overall team performance, identifying trends, strengths, and areas for development.
- Assist section head in strategic planning/FTE optimization in the team and drive the Kaizen Initiatives.
- Reduce error rate by ensuring accuracy of policy and endorsement issuance and improve service standards for policy and endorsement processing.
- Lead or participate in projects to support strategic initiatives, ensuring they are completed within scope, time, and budget.
- Compile reports timely and accurately.
- Assist section head/HOD in any ad hoc request.
Requirements
- Bachelor’s Degree or professional degree in any field. Preferably with insurance-related qualifications such as AMII, ACII, AII, and DMII. Minimum 8 years of experience in the insurance industry handling non-motor classes.
- In-depth knowledge of operations in insurance related to commercial line classes is an added advantage.
- Strong analytical skills with the ability to interpret data and make strategic recommendations.
- Good planning, organizational, and influencing skills.
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