Customer Service Executive

Customer Interaction: - Respond promptly to customer inquiries via phone, email, live chat, or social media. - Provide accurate information about products, services, policies, and procedures. - Assist customers with product orders, returns, exchanges, and technical issues. Issue Resolution: - Handle and resolve customer complaints, ensuring effective and satisfactory solutions. - Investigate product/service issues and escalate complex cases to higher-level support when necessary. - Document customer interactions and resolutions for future reference. Order Management: - Process customer orders, track shipments, and follow up on deliveries. - Assist with billing inquiries, refunds, and payment issues. - Ensure the accuracy of customer orders and provide updates as needed. Customer Relationship Building: - Build rapport and trust with customers to foster long-term relationships. - Proactively suggest additional products or services based on customer needs. - Promote customer loyalty programs, offers, and new products. Feedback and Reporting: - Gather customer feedback and report recurring issues to management. - Contribute to the continuous improvement of customer service processes and policies. - Assist in customer satisfaction surveys and follow-up actions. Collaboration: - Work closely with other teams (sales, technical support, logistics, etc.) to ensure smooth operations and issue resolution. - Stay updated on product knowledge and company policies to provide the most accurate and helpful information. Requirements: - Education: High school diploma or equivalent (Bachelor's degree preferred). - Experience: Prior experience in customer service or related fields is a plus. - Skills: - Excellent verbal and written communication skills. - Strong problem-solving abilities and critical thinking. - Ability to remain calm and empathetic in stressful situations. - Proficiency in using customer service software, CRM tools, and Microsoft Office Suite. - Multitasking skills and attention to detail. - Mandatin is require for work. #J-18808-Ljbffr