Customer Support Specialist (Arabic & English)

Customer Support Specialist (Arabic & English)

Coda Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join Coda's Customer Support team, where we treat both B2B and B2C clients as our front-line heroes. We are committed to delivering top-notch customer experiences 24/7, outperforming boundaries to provide empathetic and real-time support. To excel in our team, you should be a people person with superb communication skills, a natural team player, and a problem-solving ace. We are looking for someone with a customer-centric mindset to care for our internal and external clients, embodying our core value of customer focus in everything they do.

Responsibilities

1. Ensure that our customers have a great experience using our service by responding to their questions via phone, SMS, e-mail, Facebook, CRM, and any other way that customers might think of to get in touch with us.
2. Liaise with our mobile operator, Merchants and other partners as required to help quickly resolve any problems that customers have using our service.
3. Perform marketing activities with close collaborations with our marketing team.
4. Assist to conduct and carry out transaction tests to identify any potential issues of payment channels.

Requirements

1. At least 2 years experience in an online or digital customer-focused role.
2. Positive personality and attitude.
3. Flexible to changes and has a sense of urgency.
4. Excellent problem-solving skills.
5. Time management skills.
6. Good communication skills in Arabic, and English to answer customers' queries in Arabic, and English.
7. Comfortable with shift schedules.

Please submit your resume in English . We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued. #J-18808-Ljbffr