Customer Service Specialist (Chat support)

Customer Service Specialist (Chat support)

Company Description GrowthFn is a boutique Staffing Firm based in Kuala Lumpur, with a 10-year track record of helping organizations find the right-fit employees globally. We specialize in IT, Manufacturing, Telecom, Entertainment, Retail, Infrastructure, and Renewable Power industries. Role Description This is a full-time on-site role as a Customer Service Specialist (Chat support) at GrowthFn in KL Sentral. The role involves providing chat support to customers, ensuring customer satisfaction, maintaining phone etiquette, and delivering exceptional customer service on a daily basis. Qualifications Location: KL Sentral, Malaysia Salary: RM4100 plus incentives Working Hour: 24*7 Rotational Education/Requirement: Diploma and Bachelor’s Degree (Fresh Graduate) or SPM with 2 years of CS experiences Joining Date: ASAP Headcount: 10 Job Summary:

1. Understand customer enquiries and respond via applicable channels: email, and chat (10% PHONE CALLS)
2. Ensure customer enquiries are answered or routed through the appropriate support channel
3. Manage customer escalations and ensure that these are answered, tracked, and escalated as required
4. Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
5. Ensure all SLAs are met accordingly
6. Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
7. Provide a high level of professionalism and competent customer service
8. Communicate effectively with customers in a friendly and polite manner
9. Read, write, and speak fluently.

Seniority level

Entry level

Employment type

Full-time

Industries

Human Resources Services #J-18808-Ljbffr