Food & Drinks Host

Job Description

Job Number:

Food & Drinks Host (Waiter/ Waitress) (Job Number: HOT0B7MZ)

Work Locations

Hilton Garden Inn Bahrain Bay 4661 Manama 17000110 Position Purpose To a) be a passionate, bright-hearted host and highly collaborative member of the guest operations team and b) maximize customer spend whilst delivering exceptional brand-specific experiences, mainly in F&B but also in other areas of the hotel. Duties & Key Responsibilities

Being a Great Team Member

• Come to work every day with a smile on your face.
• Be a reliable and motivated member of the guest operations team.
• Communicate clearly and constructively with other team members to help deliver great guest experiences in all areas of your hotel.
• Be a role model for others by demonstrating passionate, friendly brand-specific guest service at all times.
• Always deliver ‘fair share’ in team tasks and support colleagues whose workload may temporarily be heavy, including helping out in stewarding, housekeeping, and FO.
• Provide constructive suggestions/feedback to your Line Manager on products, processes, and procedures to contribute to our continuous improvement efforts.
• Be aware of planned team meetings and learning sessions and attend as required.
• Show interest in learning something new every day.
• Participate positively in pre and post-shift briefs and hotel team huddles and apply learning the next day.
• Volunteer to participate in company campaigns like Travel with Purpose or TM committees.
• Execute duties as assigned by the Hotel Leadership team.
• Be open to acquiring new knowledge and skills in areas such as kitchen, HSK, or FO to provide support to these departments where required.

F&B Specifics

• Organize your assigned ‘work area’ to deliver the pre-service and service tasks effectively & efficiently, in line with our quality and service standards.
• Constantly maintain your work area clean and tidy.
• Take time to be a great host, engage in small conversations, and actively ask guests for their feedback.
• Look for areas of improvement when taking orders and delivering food to guests to enhance their experience.
• Understand the specifications of the dishes we sell, their price, and the processes designed to present them to our customers.
• Actively upsell our products and provide advice to guests on food recommendations and beverage pairing.
• After 6 months in the role, decide whether to extend the scope of your role to Front Office duties & responsibilities.

What are we looking for? A Food and Beverage Host serving Hilton brands is always working on behalf of our Guests and with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude
• Good communication skills
• Commitment to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous Food and Beverage and/or industry experience
• Experience with cash handling
• Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers #J-18808-Ljbffr