ERP Client Support Services Consultant - Supply Chain/Retail modules
Job details
Where people and technology come together to solve concrete problematics. At Thinkmax, we work in collaboration to make a difference. If you're looking up to strengthen your skills and help companies accelerate their digital transformation, we invite you to join the team!ResponsibilitiesProvide level 2 support experience of D365/AX2012 ERP platform for our existing customer base;Analyze and propose solutions to clients based on best practices;Understand client's change requests and estimate required efforts;Troubleshoot and solve supply chain related issues on any given module;Create functional design documents, draft/complete scripts/tests to validate that the solution reflects client expectations with transparency. Work with vertical partner solutions;Work in collaboration with internal and external technical departments for code change, coordination of code promotions, environment data copies, upgrades, updates of D365/AX;Manage case requests to product group/engineering group of Microsoft;Maintain excellent customer relations, with the team and across teams.Your profileBachelor's degree in business administration, finance, accounting, or a related discipline;Minimum of 3-5 years of experience as a functional consultant, support consultant or as a Super User for the D365/AX ERP software solution;Understanding of finance and operation business processes;Experience in integration with an online sales portal;Strong organizational and troubleshooting skills;Ability to manage pressure and priorities;Knowledge of data management and integration/data migration best practices;Knowledge of payment integrations;Proactivity and capacity to complete necessary research to manage cases outside his field of knowledge;Excellent communication skills, both written and verbal, in English and French.What we offerTelemedicine service and employee assistance program;Early vacation program;Corporate and afterwork activities.Looking to Shape the Future? We Want to Hear From You
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