Home Saudi Arabia SOFT SERVICES MANAGER

Home Saudi Arabia SOFT SERVICES MANAGER

SOFT SERVICES MANAGER

Full time at a Laimoon Verified Company in Saudi Arabia
Posted on December 31, 2024

Job details

To oversee and manage the delivery of non-technical, or "soft," services within a facility to ensure a clean, safe, and well-maintained environment, while optimizing efficiency and compliance with regulations.Key Accountability Areas Vendor Management: Identify, select, and negotiate contracts with service vendors and suppliers ensuring cost-effectiveness and quality of service. - Regularly monitor and evaluate vendor performance against service level agreements (SLAs) to ensure contractual obligations are met. Compliance and Regulations: Maintain up-to-date knowledge of relevant regulations, industry standards, and best practices. Team Management: Lead and supervise the soft services team, fostering a collaborative work environment. Client Communication: Act as the primary liaison between the facility and its clients, tenants, or occupants, ensuring their needs and expectations are met. Performance Monitoring: Utilize key performance indicators (KPIs) and client feedback to assess the quality of soft services. Emergency Response: Develop and maintain comprehensive emergency response plans for all soft services areas. Quality Assurance: Establish and enforce quality control measures to consistently meet or exceed service standards. Documentation and Reporting: Keep accurate records and documentation related to all aspects of soft services management. Continuous Improvement: Continuously identify opportunities for process and operational improvements within soft services. Customer Satisfaction: Prioritize and actively work towards enhancing customer satisfaction through top-notch soft services. Security and Access Control: Oversee measures related to soft services that impact security and access control, ensuring a secure environment for all.

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