Team Lead, Core Banking Application
Full time
at Renmoney
in
Nigeria
Posted on December 30, 2024
Job details
- Lead, mentor, and manage a team of banking application support specialists.
- Set performance goals, conduct regular performance reviews, and provide feedback and coaching.
- Foster a collaborative and high-performance team environment.
- Provide expert-level support for the core banking system issues.
- Troubleshoot and resolve complex technical problems promptly and effectively.
- Escalate critical issues to higher-level support or OEM as necessary.
- Ensure the core banking application system is running smoothly and efficiently.
- Perform regular system maintenance tasks, including updates, patches, and backups.
- Monitor system performance and implement improvements as needed.
- Lead and coordinate the implementation of new core banking application modules, features, and updates.
- Manage CBA-related projects, ensuring timely and successful delivery.
- Work closely with other IT teams, vendors, and stakeholders to ensure seamless integration and operation.
- Respond to support requests from internal teams and clients, ensuring high levels of customer satisfaction.
- Communicate effectively with stakeholders to understand their needs and provide appropriate solutions.
- Develop and maintain strong relationships with key stakeholders.
- Maintain accurate records of support activities, including issues and resolutions.
- Document and update support procedures, knowledge base articles, and system configurations.
- Generate regular reports on system performance, support metrics, and incident trends.
- Conduct training sessions for team members and end-users on CBA functionalities and best practices.
- Stay updated with the latest industry trends, technologies, and updates related to CBA.
- Participate in professional development opportunities to enhance technical and leadership skills.
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Extensive experience in supporting and managing core banking systems.
- Strong technical knowledge of banking application architecture, modules, and functionalities.
- Proven leadership and team management skills.
- Excellent problem-solving and troubleshooting abilities.
- Outstanding customer service and communication skills.
- Ability to manage and prioritize multiple tasks in a fast-paced environment.
- Experience with project management and system implementation.
- Certifications in relevant technical areas (e.g., ITIL, relevant financial certifications).
- Experience with database management and SQL.
- Experience with API and Jaspar reporting.
- Knowledge of networking and cybersecurity principles.
- Familiarity with IT service management (ITSM) best practices.
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