Recovery Manager Trichy

• The Recovery Manager is responsible for overseeing the recovery of overdue accounts and ensuring effective debt collection strategies are in place.
• This role involves managing a team of recovery agents developing and implementing recovery processes and ensuring compliance with legal and regulatory requirements.
• The Recovery Manager will work closely with other departments to minimize financial losses and maintain positive customer relationships.

Requirements

• Debt Recovery Management:
  • Develop and implement effective debt recovery strategies and processes.
  • Monitor and manage the performance of the recovery team to achieve targets and objectives.
  • Ensure timely and efficient recovery of overdue accounts.
• Team Leadership:
  • Lead coach and mentor the recovery team to enhance their performance and productivity.
  • Conduct regular performance reviews and provide constructive feedback.
  • Foster a positive and motivated team environment.
• Compliance and Risk Management:
  • Ensure all recovery activities comply with legal and regulatory requirements.
  • Identify and mitigate risks associated with debt recovery.
  • Maintain uptodate knowledge of relevant laws and regulations.
• Customer Relations:
  • Handle escalated cases and negotiate repayment plans with customers.
  • Maintain positive relationships with customers while ensuring debt recovery.
  • Resolve disputes and issues related to overdue accounts. Reporting and Analysis
  • Prepare regular reports on recovery performance and present findings to senior management.
  • Analyze recovery data to identify trends and areas for improvement.
  • Implement changes based on analysis to improve recovery rates.
• Collaboration:
  • Work closely with other departments such as Finance Legal and Customer Service to support recovery efforts.
  • Coordinate with external agencies and legal representatives when necessary.

Benefits