Senior E-Commerce Associate/ Assistant Manager

LUXASIA is the leading and largest beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, including Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Paco Rabanne, Salvatore Ferragamo, and SK-II. LUXASIA has established Joint Ventures with the likes of LVMH Group, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier). The Group's integrated brand-building capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. LUXASIA is powered by a diverse and dynamic #OneTeam of 2700 talents across a growing footprint of 15 markets. Why Join Us? At LUXASIA, we believe there is beauty within every talent – that is you. We grow you by building your competencies and unleashing your potential. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. Key Responsibilities:

1. Campaign Planning and Execution: - Plan and execute promotional campaigns for the client, including platform-specific sales events and seasonal promotions. - Collaborate with internal teams to develop marketing/campaign assets and ensure alignment with brand guidelines. - Analyze campaign performance and adjust strategies to meet targets.
2. Performance Analysis and Reporting: - Track and analyze key performance metrics (KPIs) and generate insights from data to identify growth opportunities and areas for improvement. - Prepare and deliver detailed sales reports and performance summaries on a regular basis. - Conduct post-mortem analysis for campaigns, identifying successes, areas for improvement, and actionable insights to refine future strategies.
3. Collaboration: - Work closely with internal teams on merchandising, customer service, and product operations to ensure seamless operations and consistent messaging. - Coordinate with internal supply chain to forecast demand and avoid stockouts or overstock situations. - Liaise with platform account managers to explore partnership opportunities and secure additional exposure slots for the brand.
4. TikTok Platform Livestream / Affiliate Management: - Develop and manage TikTok affiliate programs to expand the brand’s reach. - Identify, onboard, and manage affiliate partners; provide adequate briefing updates and timely deliverables to the affiliate partners. - Manage both affiliate and internal livestream sessions; track livestream performance and share findings with stakeholders.
5. Platform Management: - Help manage product listings, ensuring accurate descriptions, pricing, and inventory levels on Lazada, Shopee, and TikTok Shop. - Monitor platform-specific policies and updates to ensure compliance on behalf of the client.
6. Customer Engagement: - Monitor and respond to customer inquiries and reviews on behalf of the client to maintain high customer satisfaction. - Implement initiatives to improve ratings and reduce return rates.

Minimum Requirements:

• Bachelor’s degree in Business, Marketing, or a related field.
• 3-5 years of experience in e-commerce or digital marketing.
• Proficiency in managing Lazada, Shopee, and TikTok Shop platforms.
• Strong understanding of e-commerce KPIs and platform algorithms.
• Excellent written and verbal communication skills.
• Analytical mindset with high proficiency in tools like Microsoft Excel and platform-specific dashboards.
• Ability to multitask and thrive in a strong teamwork environment.
• Creative problem-solving skills and a keen eye for detail.
• Experience in live-streaming or managing TikTok’s e-commerce features is preferred.
• Knowledge of consumer behavior and market trends is an advantage.

If you have a question for us, please drop us an email here. We regret to inform you that only shortlisted candidates will be contacted. Thank you. Championing Diversity, Equity and Inclusion LUXASIA aspires to build a One Team of talents that reflects the diversity of the communities in our operating markets. LUXASIA is committed to providing equal employment opportunities to all individuals, regardless of their race, colour, religion, gender, sexual orientation, age, disability, nationality or ethnic origin, cultural background, social group, marital status, or any other characteristics as provided by law. #J-18808-Ljbffr