Inbound Customer Service

The Offer

• Join a market leader within Hospitality
• Fantastic work culture
• A role that offers a breadth of learning opportunities

• Handling inbound calls, emails and chat in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate inquiry processing and delivery.
• Escalating customer feedback as required.

• You have at least 2 years experience within a Customer Service role, ideally within the Hospitality or Customer Care Services in a Call Center.
• You possess excellent interpersonal as well as written and verbal communication skills in Dutch (mother tongue level) and English (proficiency level).
• You are a strong multitasker and working knowledge of phone etiquette
• You pay strong attention to detail and deliver work that is of a high standard
• You are a self-starter and demonstrate a high level of resilience
• You are adaptable and thrive in changing environments